Policies

 

 

**For Wholesale, please visit our Wholesale Policies and Information page**

 

Payment

We accept Paypal payments, as well as credit card payments. -- please note that you do need a Paypal account to use their service, just check the box that allows you to pay as a guest.

RUSH ORDERS - Rush-orders are $25, and your piece will be made within two weeks of purchase.  If you need your piece faster than two weeks, please contact us so we can work with your needs.

Shipping

Once we receive your payment we will make your item/s within 1-3 weeks. Unless, a custom order requires more time.  Additional shipping times below:

Domestic

- All shipments within the United States are shipped via USPS Priority mail (1-3 business days). 

- Other shipping options are available on your checkout page. You can also contact us if you would like a different shipping method.

- Sometimes the mail can be unreliable, so if you need your package in a timely manner, please be sure to upgrade your shipping to avoid any unforeseen delays.  We are not responsible for delays that the mail service may cause.

​- We package each item in a beautiful gift box for safe keeping and easy travel on your wedding day.

International  

- All shipments outside the United States are shipped via USPS International First-Class mail, (10-14 business days unless customs holds it for a longer period, which is out of our control, which can take about 30 days).

- Other shipping options are available on your checkout page. You can also contact us if you would like a different shipping method

- We are not responsible for any customs or duties charges on International shipments.

- Sometimes the mail can be unreliable, so if you need your package in a timely manner, please be sure to upgrade your shipping to avoid any unforeseen delays.  We are not responsible for delays that the mail service may cause.

- We package each item in a beautiful gift box and a satin ribbon for safe keeping and easy travel on your wedding day. 

Returns

- There is a 5 DAY RETURN POLICY from the day that you receive the item for all items available on our website. We do not pay for the shipping for items returned within the 5 day time period.  Once we receive the item back, we will provide a refund.  The bridal piece must be unused and unworn, and in the same condition that you received it in. Thank you!

- There is a 15% restocking fee on all returned items.

- Because custom pieces are designed and created specifically for you, there are NO RETURNS ON CUSTOM ORDERS. If you receive your piece and there is something that you would like to change, there is a one time option of sending it back for a minor change at no additional charge.  We do not cover shipping in this case.  Please see our custom orders section for detailed information about the custom order process. 



Ordering Multiples

Any of our items can be done in multiples for a discounted price.

- If you would like bridesmaid gifts, or a custom order, you can order as many as you need.  

- 3 items = 5% discount on those three items

- 4 - 5 items = %10 discount on those 4 - 5 items

- 6 or more items = %15 discount on all of those items.  

- To receive the discount, please contact us before you purchase and we will provide you with a coupon code.

 

Wholesale

If you would like to sell January Rose Bridal Accessories, please visit our Wholesale Information page to apply for a wholesale account

 

Please feel free to contact us at any time for any reason!

Thank you!!

-January Rose Storrs and the January Rose Bridal team